Job Responsibilities
A. BNM Compliance :
- Ensure compliance with BNM’s regulations on e-wallet services, including the Financial Services Act (FSA), Anti-Money Laundering (AML), and Counter Financing of Terrorism (CFT) requirements.
- Develop and implement compliance policies and procedures related to e-wallet services, ensuring that they align with BNM’s guidelines and industry best practices.
- Conduct regular internal audits to ensure compliance with BNM guidelines, preparing reports for senior management and regulatory authorities.
- Serve as the primary point of contact with BNM and other regulatory bodies for compliance matters.
- Monitor regulatory changes and developments in BNM policies, ensuring the company is proactive in adjusting its compliance programs.
- Review and ensure all company Standard Operating Procedures (SOPs) are aligned with industry best practices and internal quality standards. Regularly assess the effectiveness of SOPs and recommend improvements.
- Prepare, Review, and Submit Report to BNM (Monthly, Quarterly, and Yearly Report).
B. Standard Operating Procedures (SOP) & Quality Control (QC) for Business Operations and Customer Supports:
- Report Logging: Ensure that all relevant reports are properly logged into the company’s Intranet on a daily basis, maintaining a high standard of accuracy and record-keeping.
- Weekly Audit: Perform weekly audits on log times and details, ensuring that all data is correctly recorded and compliant with operational procedures.
- Ticket Management: Oversee ticket management processes, ensuring that all tickets are read and acknowledged within a specific time window from their generation.
- Daily Ticket Follow-Up: Conduct daily follow-ups on the status of tickets, ensuring swift resolution and that all issues are addressed in a timely manner.
- Weekly, monthly, quarterly and annual report preparation: Prepare detailed and accurate reports for review for both internal management and client review.
- Work closely with finance and operation team to QA all the customer refund and cancellation processing.
Job Requirement
- Bachelor’s Degree in Law, Finance, Business, or a related field. Professional certifications in compliance (e.g., ICA, CAMS) or quality control are an added advantage.
- Minimum of 5-8 years of experience in compliance management, regulatory affairs, or quality control, preferably within the financial services or fintech industry.
- Strong experience managing BNM regulatory frameworks, particularly around e-wallet services.
- Familiarity with managing internal SOPs and client-related processes in a regulated environment.
- In-depth understanding of BNM regulations, e-wallet services, and relevant laws (FSA, AML, CFT, etc.).
- Knowledge of quality control frameworks and ability to develop high-standard internal policies.
- Attention to details to ensure accuracy of all reports.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- High attention to detail and strong analytical and problem-solving abilities.
- Analytical mindset with a focus on risk assessment and mitigation.
- Ability to work effectively in a fast-paced environment.
