Operation Executive (Retail)

Responsibilities:

• Merchant Engagement and Partnership: Proactively identify and connect with potential merchants, comprehending their needs, and persuading them to establish partnerships by providing tailored solutions.
• End-to-End Merchant Lifecycle Management: Oversee the entire merchant lifecycle, collaborating closely with internal teams to ensure a seamless onboarding experience.
• Operational Excellence: Ensure the smooth operations of the brand and team members; develop and review operational plans that align with the organization’s strategic direction, emphasizing efficient day-to-day operations.
• Sales and Profitability: Effectively manage a pipeline of customer prospects, securing new business relationships to surpass sales and profitability targets.
• Relationship Building: Continuously foster and maintain long-term, sustainable relationships with merchants.
• Market Analysis and Strategy: Identify trends, opportunities, or issues with key merchants that could impact revenue or profitability.
• Collaborative Marketing Support: Assist the marketing and campaign team in developing impactful sales and marketing campaigns with merchants.

Preferred Qualifications:

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Marketing/Communications/Commerce, or equivalent.
• 3-5 years of business development or operation experience in retail and/or FMCG/or e-commerce/online industry.
• Entry-level candidates or those without specific experience are also encouraged to apply.

Desired Skills and Attributes:

• Interpersonal and Influential Skills: Proven ability to influence others, facilitating results and decisions, working seamlessly with all levels of management both internally and externally.
• Analytical Proficiency: Financial and business acumen to analyze customer performance and results.
• Customer Satisfaction: Consistently maintain high customer satisfaction ratings in accordance with company standards.
• Personal Attributes: A motivated, self-starter with a proactive, organized, and resourceful approach.
• Communication and Interpersonal Skills: Strong influencing skills with excellent communication and interpersonal skills, enabling effective interactions with colleagues, teams, and external parties of all levels.

Benefits and Perks:

• Competitive salary and benefits package. (i.e Medical/Hospitalised Insurance & etc)
• Opportunities for continuous learning and professional development.
• Chance to make a real impact on the company’s growth and success.
• Dynamic and collaborative work environment with a focus on innovation.
• A supportive and collaborative work environment.
• Friendly, Passionate & Positive Working Environment